Privacy & Cookies Policy

This notice describes our Privacy & Cookie Policy and forms part of our website terms and conditions (‘Terms of Use’).

By accepting our Term of Use or by visiting www.experfly.co.uk (‘the Website’) you are accepting and consenting to the practices described in this Privacy & Cookie Policy. If you do not accept please refrain from using our site.

The Website is brought to you by Flight PA Ltd, Experfly is a trading name of Flight PA Ltd, Company No. 07938494. Flight PA Ltd (“We”, “Us”, “Our”) believes it is important to protect your Personal Data and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. You should read this policy in conjunction with the Terms of Use and if applicable the Terms & Conditions.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

 

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1. From you when you book a Travel service/product through us or make an enquiry with us, in which case this data may include your contact details, IP address, date of birth, Passport number, how you will pay for the product/service and your Bank/Credit Card details. Includes data collected from promotional offers and Loyalty/Membership schemes.

1.2. From you when you contact us with an enquiry or in response to a communication from us.

1.3. From documents that are available to the public, such as the electoral register.

 

2. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is required:

2.1.1. To help us to identify you when you contact us.

2.1.2. To help us to identify accounts, services and/or products which you could have from us or our Travel Principals from time to time.

2.1.3. To help us to administer and to contact you about administration of any accounts, Travel services/products we have provided before, do provide now or will or may provide in the future.

2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.

2.1.5. To help to prevent and detect fraud or loss.

2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected Travel Principals unless you have previously asked us not to do so.

2.1.7. To keep you up to date about any of our Loyalty/Membership schemes you are a part of, and to administer such a scheme. Including the administration of any applicable promotional offers.

2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.3. We may employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, assist in fulfilling Travel arrangements, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit and debit card payments and providing customer service. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area.

2.3.4. Your personal data will need to be passed onto the relevant organisations to ensure your travel arrangements can be facilitated. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers and organisations, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

Usually your tour operator or other Travel Principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy & Cookies Policy and that they have not objected to such use of their Personal Data.

 

3. Protecting Information

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer, and it is important you maintain active protection on your device against viruses, spyware other technical threats.

 

4. The internet

4.1. If you communicate with us using the internet, we may occasionally email you about our services and products. We will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email to admin@experfly.co.uk at any time to stop or start these emails.

4.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website) are not secure. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility or liability for any unauthorised access or loss of Personal Data that is beyond our control. Please note our website is not encrypted.

 

5. Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

  • Letting you navigate between pages efficiently
  • Enabling a service to recognise your computer so you don’t have to give the same information during one task
  • Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies. Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies. Please note we use Google Analytics.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: strictly necessary cookies -These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies -These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies -These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies -These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

By using this website, you agree that we can place all these types of cookies on your device.

Please note we use Google Analytics.
Data gathered is used to help us identify demographics of our users, so that we can serve them better and market accordingly. Part of this use enables us to use Google’s Display Advertising (e.g. Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration or Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads. We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show your ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on your past visits to our website. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.

If you have any queries about these, or would like more information, please contact our Data Protection Manager at Flight PA Ltd, Media Factory, 4th Floor, Unit 4, UCLan, Preston, PR1 2HE, , or email us at admin@experfly.co.uk.

 

6. Links & External Sites

6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

6.2. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection. We exclude all liability for loss that you may incur when using these websites.

6.3. Flight PA Ltd is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information. We exclude all liability for loss that you may incur when using external websites.

 

7. Further Information

7.1. If you would like any more information or you have any comments about our Privacy & Cookie Policy, please either write to us at Data Protection Manager, Flight PA Ltd, Media Factory, 4th Floor, Unit 4, UCLan, Preston, PR1 2HE , or email us at admin@experfly.co.uk.

7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at admin@experfly.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at admin@experfly.co.uk or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.

7.5. . We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at admin@experfly.co.uk or write to us at the address above to update your Personal Data